Policy in case of rain

Policy for open air events

Provided the event has a designated rainy day and venue, it is not possible to return the purchased ticket. A purchased ticket may only be returned if the event is cancelled by our Company or if the event cannot be held on the designated rainy day or venue due to adverse weather conditions. In the case of the open air cinema, the performance will be held despite the adverse weather.

Policy for open air events in case of rain

The vast majority of spectators of open air events in Debrecen arrive at the venue year after year, preparing for the risk of adverse weather. Therefore, it is the intention of our Company to start and continue the given open air event even in doubtful weather conditions. As the auditorium of Nagyerdei Open Air Theatre is uncovered, we recommend that you should bring warm and waterproof clothing considering the expected adverse weather conditions. An umbrella may not be used at Nagyerdei Open Air Theatre during the event, as it prevents the spectators from seeing the stage without hindrance. Please bring raincoats in case of expected adverse weather. Raincoats can also be purchased in limited numbers on site.

Advance information on weather

In case of unfavourable weather, our Company will issue a notice on the website www.nagyerdeiszabadteri.hu no later than 3 pm on the day of the event. If no notice is issued, our Company is ready to hold the event. Our company reserves the right to cancel the event in advance at any time in case of extreme weather conditions, immediately before the start of the performance, or even on the spot.

In case of adverse weather conditions on site

  • In case of a non-stop event: the event is considered to have been held if half of the total duration of the event has been played.
  • In the event of adverse weather after the first part of a two-part event: if the event is interrupted after the first part due to unfavourable weather, the event shall be deemed to have been held.
  • In case of unfavourable weather at the beginning or during the first half of the one-part event: mechanical, technical obstacles and in case of unfavourable weather with the start of the event – or continuation of the interrupted first part – we wait no later than 10 pm or 10:30 pm (in case of a start at 9 pm) regarding events in July and no later than 9:30 pm regarding events in August and September. Therefore, the Director of the Company will decide on the spot whether the event will be held on the day of the event. If the event is interrupted before the first half of the event due to unfavourable weather and the event is not held, the tickets are valid for the designated rainy day, the date and place of which can be read on the website www.nagyerdeiszabadteri.hu. Our company reserves the right to hold the event – in case of permanently unfavourable weather – on the designated rainy day in another covered location in Debrecen. In the case of an event shifted to a rainy day, ticket return is possible if the event was not held on the designated rainy day. In this case, tickets can be returned at the place of ticket purchase, during opening hours, or exchanged for another event within 5 days from the working day following the cancelled event (tickets may only be exchanged at the ticket office of Kölcsey Center). The ticket office does not have the option to return after the deadline. Return is not obligatory at the on-site box office or any other box office dealing with the sale of tickets for this event. Tickets cannot be returned on site on the day of the cancelled event!
  • In case of unfavourable weather at the beginning or during the first part of the one-part event without a rainy day: mechanical, technical obstacles and in case of unfavourable weather with the start of the event – or the continuation of the interrupted first part – we wait no later than 10 pm or 10:30 pm (in case of a start at 9 pm) regarding events in July and no later than 9:30 pm or 7:30 pm (in case of a start at 6 pm) or 9 pm (in case of a start at 7:30 pm regarding events in August and September. Therefore, the director of the Company will decide on the day of the event whether the event will be held. If the event is interrupted before the end of the first part due to unfavourable weather and the event is not held, tickets for the event may be returned or exchanged for another event at the place of ticket purchase, opening hours (exchange tickets only) within 5 days of the cancelled event. available at the box office of the Kölcsey Center. The ticket office does not have the option to return after the deadline. Return is not obligatory at the on-site box office or any other box office dealing with the sale of tickets for this event. Tickets cannot be returned on site on the day of the cancelled event!
  • In case of unfavorable weather at the beginning or during the first part of a two-part event with a rainy day: mechanical, technical obstacles and in case of unfavorable weather with the start of the event – or continuation of the interrupted first part – we wait no later than 10 pm or 10:30 pm (in case of a start at 9 pm) regarding events in July and no later than 9:30 pm or 7:30 pm (in case of a start at 6 pm) or 9 pm (in case of a start at 7:30 pm regarding events in August and September. Therefore, the director of the Company will decide on the spot whether the event will be held on the day of the event. If due to unfavorable weather the event is interrupted before the end of the first part and the event is not held, the tickets are valid for the designated rainy day, the date and place of which can be read on the website www.nagyerdeiszabadteri.hu. Our company reserves the right to hold the event – in case of permanently unfavorable weather – on the designated rainy day in another covered location in Debrecen. In the case of an event shifted to a rainy day, ticket return is only possible if the event was not held on the designated rainy day. In this case, tickets may be returned at the place of ticket purchase, during opening hours, or exchanged for another event within 5 days from the working day following the cancelled event (tickets can only be exchanged at the ticket office of the Kölcsey Center). The ticket office does not have the option to return after the deadline. Return is not obligatory at the on-site box office or any other box office dealing with the sale of tickets for this event. Tickets cannot be returned on site on the day of the cancelled event!
  • In case of unfavourable weather at the beginning or during the first part of a two-part event without a rainy day: mechanical, technical obstacles and in case of unfavourable weather with the start of the event – or the continuation of the interrupted first part – we wait no later than 10 pm or 10:30 pm (in case of a start at 9 pm) regarding events in July and no later than 9:30 pm or 7:30 pm (in case of a start at 6 pm) or 9 pm (in case of a start at 7:30 pm regarding events in August and September. Therefore, the director of the Company will decide on the day of the event whether the event will be held. If due to unfavourable weather the event is interrupted before the end of the first part and the event is not held, tickets for the event may be returned or exchanged for another event at the place of ticket purchase, opening hours (exchange tickets only) within 5 days of the cancelled event (tickets can only be exchanged at the ticket office of the Kölcsey Center). The ticket office does not have the option to return after the deadline. Return is not obligatory at the on-site box office or any other box office dealing with the sale of tickets for this event. Tickets cannot be returned on site on the day of the cancelled event!
  • The purchased ticket cannot be returned if the Buyer has left the interrupted event, but it has been held that evening, later, when the weather turned more favourable.

In case of repeated unfavourable weather on rainy days

In case of mechanical, technical obstacles, and unfavourable weather, we wait for the start of the event – or the continuation of the interrupted first part – on the rainy day we wait no later than 10 pm in case of events in July and no later than 9:30 pm in case of events in August and September. If the event held on a rainy day is cancelled due to repeated technical obstacles or unfavourable weather, tickets for the event may be returned or exchanged for another event at the place of ticket purchase, opening hours within 5 days from the working day following the cancelled event. The ticket office does not have the option to return after the deadline. Return is not obligatory at the on-site box office or any other box office dealing with the sale of tickets for this event. Tickets cannot be returned on site on the day of the cancelled event!

In case of FORCE MAJEURE

If, as a result of a weather event, war, insurrection, terrorist act, strike, accident, fire, blockade, flood, natural disaster, severe energy supply disruption or other unforeseeable and unavoidable obstacle within the scope of the Customer or the Company, any of them is unable to fulfil any of its contractual obligations, that person shall not be liable for any loss or damage incurred as a result of such events. If any of the latter cases of force majeure arise at any time on the day of the given performance, the director of the Company is entitled to cancel the performance at any time of the day, including after 3 pm, with due justification, which informs ticket buyers via www.nagyerdeiszabadteri.hu

Please be sure to keep your ticket until the end of the event, as this will allow you to re-enter the auditorium on the rainy day set aside to replace it in the event of an interrupted event!

Please note that due to the different architectural features of the Kölcsey Center – the additional place in case of a rainy day – the side seats of the Nagyerdei Open Air Theatre may not be guaranteed, and the arrangement of chairs and rows may differ from the Open Air Stage

We reserve the right to change programmes and actors.

Enjoy your performance and we wish you memorable moments:

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